The Charity Commission

The brief

The Charity Commission wanted to fundamentally improve how charities and the public interact with its services, creating simpler, more intuitive digital journeys while increasing the efficiency and effectiveness of regulation. Its ambitious Commission Futures Programme is a three-year transformation spanning five end-to-end services and is supported by a significant increase in investment following the Spending Review.​

Our approach

We were engaged to provide delivery capability across all areas of the programme, including programme and project delivery, service design, product, business analysis and programme leadership. Working as an embedded client-side transformation partner, we provide both strategic leadership and hands-on delivery support, deploying capability where it is most needed and helping the Commission maintain momentum across a complex, multi-disciplinary programme.​

The outcome

By working across organisational and delivery boundaries, we are helping the Commission strengthen its delivery capability and turn its transformation ambition into sustainable improvements for charities, the public and the organisation itself.​