The Intellectual Property Office

The brief

The IPO wanted to transform how customers apply for, manage and interact with patents, trade marks and registered designs through a single, integrated digital service. The resulting One IPO programme is one of the most significant changes in the organisation’s 170-year history, spanning technology, operations, product, governance and organisational change.​

Our approach

We have worked alongside the IPO as its client-side transformation partner, supporting the programme from design through to delivery. Our role has combined strategic advice to senior leadership with hands-on delivery across the programme — strengthening delivery where it is most needed, course-correcting when challenges arise, and providing leadership across programme delivery, product, governance, business cases and funding approvals.​

The result

Phase 1 successfully passed its service assessments and is successfully in Public Beta. We continue to support the IPO through the next phase of One IPO, helping maintain momentum, manage complexity and deliver the wider transformation ambition.​