We provide a complete service management solution for traditionally hosted, on premise and cloud based systems. This includes system integration, build/deploy, incident resolution, bug fix and day-to-day capacity/performance management. Many of our clients also choose to use our Solution Development services to continuously improve their digital products.
“Empyrean Digital has been the Digital Partner of Swim Wales for over 3 years. They have maintained our current website and have helped design and build our new website (see news post here). The professionalism and efficiency of the whole operation has been exemplary and Swim Wales are delighted to be entering a new 5 year contract with Empyrean Digital. This alone demonstrates the strength of the partnership and the value Swim Wales recognise in working with Empyrean Digital.”
Jon Fletcher, Head of Business Development for Swim Wales
Using the knowledge gained by operating your systems on a day-to-day basis, we can provide incisive business intelligence not only on system performance but on customer/user usage and behaviour. We can also recommend and perform on-going development and service improvement while maintaining transparency through market-leading live service metrics.
We use an electronic ticketing system to ensure our clients have full visibility of work, providing regular progress updates and ensuring we meet our agreed SLAs.
We are flexible and tailor our Service Management packages to provide best value to our clients, this sometimes means delivering additional in depth training so that first line support can be delivered by our clients, leaving us to focus on second line requests.
Our Service Management offerings include:
- Full hosting management
- First and second line support
- Bug fix, routine maintenance and patching
- Business continuity and disaster recovery
- Environmental monitoring
- Proactive service monitoring and recommendation reporting
- Automated development/test/deployment pipelines
- Training for content editors tailored to your team
- Search Engine Optimisation
- Accessibility and responsiveness reviews
We are tech agnostic, using both AWS and Azure cloud hosting solutions for the digital products we host.